Kong Maxx Bone

1. Returns

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@bloomingtailsoflondon.ca with details of the product and the defect. If instructed to do so, you can send the item you consider defective to:

10-431 Boler Rd London Ontario N6K2K8

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

2. Exchanges 

We will provide exchanges if the product is unused, unopened with tags attached.  *some exceptions apply, see below for the list of exceptions.

3. Exceptions 

Some items are non-refundable and non-exchangeable. These include: Health and hygiene products, food products, used or worn items, footwear.

4. Shipping

You will be responsible for the shipping fees.  To return the item you purchased, please mail it to:

10-431 Boler Rd London Ontario N6K2K8 

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.